Support
Questions about a practice, Premium or the app itself. We're here to help.
Need help?
Email us at apps.gexik@gmail.com — we usually reply within 48 hours. Include your iOS version and a short description of the problem, with screenshots if you can. You can also write from inside the app: Settings → Contact Us.
Email supportFrequently asked questions
What is free and what is in Premium?
Free: one full session a day of any of the four practices (Focus, Energize, Unwind and Balance); the count resets at midnight. Premium: unlimited sessions and your own custom practices. Premium is a monthly subscription with a 7-day free trial, or a one-time Lifetime purchase.
How do I cancel my subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose Hale and tap Cancel Subscription. Premium stays on until the end of the period you paid for. A Lifetime purchase has nothing to cancel.
I bought Premium but it isn't unlocked. What should I do?
Open the Premium screen in Hale and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used for the purchase. A Lifetime purchase restores on any of your devices.
Does a session keep running with the screen locked?
Yes. The voice, haptics and ambient sound carry on in the background, and you can pause or resume from the Lock Screen or the Live Activity.
Why does my music stop when I start a session?
Hale takes over the audio so its voice cues and Lock Screen controls work. If you want sound underneath your breathing, turn on Ambient on the practice screen or in Settings.
I can't hear the voice.
Check that Voice guide is on (on the practice screen or in Settings) and that the volume is up. You can choose between the English and the Russian voice in Settings.
My sessions don't show up in Apple Health.
Open iPhone Settings → Privacy & Security → Health → Hale and allow Mindful Minutes. Sessions are written when they finish, or when you end one early after at least a minute or half of its rounds.
How do I set a reminder?
In Hale, open Settings and turn on Daily reminder, then pick a time. You can add a second reminder, for example one in the morning and one in the evening. Both are free.
How do I change the language?
Open Settings in Hale and tap Language. The app speaks 31 languages, and the choice is independent of your phone's language.
Will my history move to a new phone?
Yes, if iCloud is on. Your sessions sync through your private iCloud account, so they appear on any iPhone or iPad signed in with the same Apple ID.
I found a bug. What should I do?
Email us at apps.gexik@gmail.com with the steps to reproduce it and screenshots if possible, so we can fix it quickly.
I have a feature request!
We love hearing from our users. Send your ideas to apps.gexik@gmail.com.